Call center and customer support
We set up and run call center operations for businesses in Moldova and abroad: inbound and outbound calls, phone support, and handling of customer inquiries and requests. You define the standards — we build the scripts, train the team, monitor quality, and report on results.
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What we do
Inbound and outbound calls, customer support, and request handling — delivered as an outsourced service.
Call center setup and operation
We design the workflow, call routing, and scripts, then run the call center day to day according to agreed service standards.
Inbound and outbound calls
Inbound lines for questions and orders; outbound calls for confirmations, reminders, surveys, and customer follow-ups.
Phone customer support
First-line support for your customers: answers based on an agreed knowledge base and escalation to your team when needed.
Inquiry and request handling
Every inquiry is logged, routed to the right person, and tracked until it is resolved.
Customer service outsourcing
We take over customer service in full or in part, so your team can focus on the core business.
Why it matters
Consistent quality
Scripts, call monitoring, and regular reviews keep every conversation in line with your standards.
Transparent reporting
Regular reports on call volumes, outcomes, and recurring issues — data you can base decisions on.
Flexible capacity
The team adapts to your call volume: seasonal peaks, campaigns, or new product launches.
How it works
- 01BriefWe learn about your product, customers, call types, and expected volumes.
- 02SetupWe agree on scripts, service standards, escalation rules, and the reporting format.
- 03Training and launchOperators are trained on your product and scripts, and then the line goes live.
- 04Quality controlWe monitor calls, evaluate them against the agreed standards, and fix issues as they come up.
- 05Reporting and improvementRegular reports and review meetings; scripts and processes are refined based on the data.
Questions & answers
Which tasks can we hand over to you?
Inbound and outbound calls, phone customer support, and handling of inquiries and requests. You can outsource a single line or the entire customer service function.
How do you ensure call quality?
We work from scripts agreed with you, monitor calls, and evaluate them against the standards set at the start. Findings go into regular reports and are used to adjust scripts and training.
Can the team be scaled up or down?
Yes. The number of operators is planned around your volumes and can be adjusted for seasonal peaks, campaigns, or growth. The terms are set out in the agreement.
What reports will we receive?
The format and frequency are agreed at the start. Reports can cover call volumes, outcomes, recurring customer questions, and situations that need your attention.
How is customer data protected?
We sign a confidentiality agreement and process personal data only for the agreed purposes, in accordance with applicable data protection law.
How much does the service cost?
It depends on call volume, the type of work, working hours, and the level of support required. After the brief, we prepare a written proposal with fixed terms.
Related services
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